FAQ
How long does it take to get our photos?
We aim for a two-week turnaround time from the date of your order. Each image is carefully edited and prepared to meet our quality standards before delivery. If your order includes custom requests or specialty items, it may take a bit longer — but we’ll always keep you updated along the way. You’ll receive a confirmation email when your order is placed and another when your photos are ready.
Do you offer albums or prints?
Yes! ZR Visuals offers a curated selection of fine art prints, available in various sizes and finishes. Custom framing and specialty products are also available upon request.
How long does it take to receive my print?
Prints are made-to-order and typically ship within 7–14 business days. Custom items may take longer.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, production begins and changes aren’t possible.
What if my print arrives damaged?
Contact us within 7 days of delivery with photos. We’ll replace any damaged or defective items at no cost.
Can I use the images for commercial purposes?
No. All images are for personal use only. Commercial licenses are available upon request.
Will the colors match what I see on screen?
Slight variations may occur due to monitor differences. We use professional-grade materials to ensure quality.